Privacy Policy

1. Information We Collect

When you request maintenance services, purchase products, or submit an inquiry, PrimeHands General Maintenance LLC collects personal information such as your full name, email address, phone number, and physical property address in Abu Dhabi.

2. How We Use Your Information

Your information is used strictly to:

• Dispatch certified technicians to your location for scheduled repairs.
• Issue compliant UAE VAT invoices and work order completion certificates.
• Process payments securely through certified payment processors (Stripe, Ziina).
• Communicate emergency repair updates and technician arrival windows via WhatsApp or phone.

3. Payment Information Security

PrimeHands does not store or process sensitive debit/credit card numbers on its servers. All digital transactions are securely tokenized and handled directly by PCI-DSS certified payment gateways (Stripe and Ziina).

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. Information is only shared with authorized operations and technical personnel involved in executing your service.

5. Contact Data Officer

For data access requests or privacy inquiries, contact us at primehands01@gmail.com or visit our office at Hamdan St. - Al Saman Tower, 2nd Floor, Office No. -15, Abu Dhabi, UAE.